FAQs

I cannot open help files in Vista or Windows 7

Microsoft no longer includes the 32-bit Help file viewer in new operating systems including Vista and Windows7. Please download the 32-bit Help file viewer below and install to view your Futura Training help files.

Vista 32 bit: Download file

Window7 32bit: Download file

For more information and 64bit downloads got to http://support.microsoft.com/kb/917607

Why do I get the error “Please insert original disk” when I run my CD?

If you are running an original Futura Training CD your antivirus might be blocking our CD protection application. Please take the following steps:

• Consult your antivirus manual on how to add files to your program’s exceptions list.
• When browsing for the file to add, copy and paste the below information into the “File name:” input box (See example below)
    º If you have Food and Beverage Disks:-
        - XP: [enter your CD/DVD drive letter]:\019Z\\discinfo\DiscInfo.exe
               OR
               [enter your CD/DVD drive letter]:\DiscInfo\DiscInfo.exe
        - Vista: [enter your CD/DVD drive letter]:\019Z\\discinfo\DiscInfo.exe
                   OR
                   [enter your CD/DVD drive letter]:\DiscInfo\DiscInfo.exe
    º If you have Accommodation Services or Advance Diploma Disks:-
        - XP/Vista: [enter your CD/DVD drive letter] :\assets\AS\DiscInfo\DiscInfo.exe

Example below
Example of File Name address

• Once added try running your Futura CD again.

Will your CDs work on my Mac?

Yes our CDs can be run on a Mac. Apple has made it a simple process to install windows on your Mac by using Boot Camp Assistant. Click here for support.

How do I use the Menu Assistant?

Download the How to Use the Menu Assistant PDF by clicking on the button below:

Why won't my videos work on Windows Vista?

Windows Vista users will need to download the following video codec to view videos on our CD-Roms: Click here to download iv32decompresser

Will your products be compatible with Microsoft Windows 7?

Please note: Futura Training is currently testing our products’ compatibility with Windows 7. We will make any necessary codecs freely available once testing is complete.

Why can't I see any French accents with text?

If you are having trouble seeing the French accents on our disks please download instructions below on how to add an input language to your computer.

Windows Vista
Windows XP

SEO by Artio