Tourism and Hospitality “Careers and Pathways”

Addresses the competency standards of the Australian Training Package Units:

• SITTIND001A Develop and Update Tourism Industry Knowledge
• SITHIND001A Develop and Update Hospitality Knowledge
• SITXCOM001A Work with Colleagues and Customers
• SITXCOM002A Work in a Socially Diverse Environment
• SITXOHS001A Follow Health, Safety and Security Procedures
• SITXFSA001A Implement Food Safety Procedures
• SITXCCS001A Provide visitor information
• SITXCCS002A Provide quality customer service
• SITXCOM004A Communicate on the Telephone
• SITXOHS002A Follow Workplace Hygiene Procedures
• SITXCOM003A Deal with Conflict Situations
• SITXHRM001A Coach Others in Job Skills

Describes, demonstrates and develops skills in:

• Working in a team with a range of colleagues
• Customer service and communication
• Safe food handling procedures
• Sourcing information about Tourism and Hospitality

Creates an understanding of:

• The diversity of the Tourism and Hospitality industry
• Occupational, Health and Safety and its impact on Tourism and Hospitality jobs
• The importance of the customer to the business